It’s a question that I get asked all the time: What’s the relationship between bots and messaging? My reply: Well, what came first, the chicken or the egg?
While I know it may seem impolite to answer a serious question with a riddle, even an existential one, I explain that ultimately it doesn’t matter. On the farm, what matters is that chickens and eggs both exist. When properly cared for, chickens lay eggs, which become more chickens to lay more eggs, and so on. If one of them is removed, then this virtuous circle collapses. The same is true for bots and messaging. Yes, both can exist independently, but when paired, and properly nourished, they create a mode of communication — conversations — that are both self-sustaining and rewarding.