ORLANDO, Fla., Oct. 12, 2016 /PRNewswire/ — Fresh off the recent unveiling of its consumer-facing Smart Bot™ for banking and two workforce Smart Bots™ for Sales and Service, Kore Inc. today announced the addition of another ready-to-deploy solution – the Kore Smart Bot™ for commerce.
Specifically designed to help retail and e-commerce brands quickly enter the era of conversational commerce, this intelligent, natural language processing (NLP) enabled assistant helps consumers search, checkout, manage orders and get support via a conversation, at any digital touchpoint. The holiday season is fast approaching and competition for Millennial market share continues to heat up in apps like Facebook Messenger and SMS. Now, every retailer can get to market in 60 days or less with its own branded, AI-powered chatbot, and create an opportunity for true dialogue with customers, an accelerated path to purchase, and increased loyalty.
According to Accenture, 68 percent of all Millennial customers demand an integrated experience, defined as “being able to transition effortlessly from smartphone to personal computer to physical store.” A big missing point of that integrated experience begins at the fingertips as chat and text have become the most popular forms of communication worldwide.
With billions of people already communicating through chat apps like Facebook Messenger, and 50% of consumers using phones and tablets to shop today, conditions are ripe for brands to reach new shoppers and increase ecommerce conversions through chatbots. Gartner even predicts $2 billion in online sales will be performed exclusively by digital assistants by the end of this year. Commerce brands can’t afford to wait. But they also can’t risk disappointing or turning away consumers, especially during the holiday surge.