The culture of work is changing. Today’s workforce is more dispersed. Mobile devices and ubiquitous connectivity mean workers are always on and flex time has become a norm. The number and sophistication of business applications continues to grow. There is too much data to digest. Email, the connective tissue of business communications, is beginning to fail in its critical mission as workers become overwhelmed in its volume. All of these factors slow productivity, collaboration and communication.
But now, a consumer-like sensibility and ease of use is being applied to modern work challenges. Focused on increasing productivity, collaboration and communication, chat platforms like Slack and HipChat are emerging as legitimate business application contenders in a market dominated by established powerhouses. How? Chat applications are providing easy to use searchable synchronous and asynchronous communications and file sharing/archiving for work teams. Further, like consumer chat applications WeChat and Facebook Messenger, these enterprise chat platforms offer integrations to a broad range of applications, enabling users to work in different applications without ever leaving the chat platform.